Posts Tagged ‘customer service’

Going The Extra Mile In Our Customer Service

July 24th, 2012

Fantasy Kingdom Backdrop

Our customer service is second to none and we always go the extra mile to help our customers. A few weeks ago, our customer Michele Rubino was in distress because of an issue with not receiving one of the backdrops she expected. We first learned about the incident the evening before her event which made everything a bit more of a challenge for us. After reviewing all our options, we decided to jump on a plane and hand-deliver the backdrop.  Michele was shocked to learn that we would do something so out of the box to help her have a successful show.

At Backdrops Beautiful we value our customers and we will do everything we can to deliver on our product.  We will go up and beyond to earn your continued business to ensure a long-term successful partnership.

Here’s a testimonial from our valued customer Michele Rubino:

Dear Backdrop Beautiful,

I just wanted to write and let you know how pleased I am with not only your product but your amazing customer service as well! When there was a major snafu with one of our drops (no fault of your company), Backdrops Beautiful FLEW a backdrop to us on a commercial airline so we would have it for our production of “Cinderella”. Your backdrops were indeed beautiful and so was the service! Everyone there was friendly and helpful! We will be returning for our next big production for sure! Thank you for making “Cinderella” a truly enchanted experience!

Michele Rubino – Executive Director | Ahwatukee Children’s Theatre

Can Too Many Choices Be A Turn Off?

September 22nd, 2010

Who doesn’t love The Cheesecake Factory?  Most of my friends and family love The Cheesecake Factory and frequently suggest going there for lunch, dinner and sometimes brunch.  Don’t get me wrong, I love their food, drinks and of course cheesecake.  What I don’t like is their catalog of food.  I always try to mentally prepare myself before going there so that I don’t end up being frustrated.  I can never avoid feeling overwhelmed when I eat there.  The problem is that there are just way too many options for me.  I go in feeling like a Cobb salad and the next thing I know; I’m browsing through their entire menu and end up confused with what I feel like eating.  My first choice now becomes blah and I feel like everything else sounds and looks tastier.  And then to add more options, the server comes around and throws in the specials of the day. By the time she comes to take the order, I’m always the last one to order and end up settling on the first thing that comes to my mind!

I started to think about this and how relevant it is to any business.  Can giving your customers too many options become an over kill for them?  There are many customers that like hand-holding through the entire process, but there are those who are straight to the point.  The customer that will give you an outline of what they need and will almost demand 1 or 2 choices from you upfront.  And I can completely understand.  After all, we are the experts in our business.  In our industry we offer many different themed and scenic backdrops and get a variety of different requests.  We have learned to work with many different buyers that upon conversation we know what kind of service they need. Sometimes it is best to give your honest opinion about what direction might work rather than bombarding them with a dozen options and overwhelming them with your service.

As in my constant struggle with eating at The Cheesecake Factory because of the huge catalog of food they provide with many options, do you agree or disagree that having too many choices can sometimes drive a potential sale away?

Flickr photo courtesy andres.thor