Going The Extra Mile In Our Customer Service

Fantasy Kingdom Backdrop

Our customer service is second to none and we always go the extra mile to help our customers. A few weeks ago, our customer Michele Rubino was in distress because of an issue with not receiving one of the backdrops she expected. We first learned about the incident the evening before her event which made everything a bit more of a challenge for us. After reviewing all our options, we decided to jump on a plane and hand-deliver the backdrop.  Michele was shocked to learn that we would do something so out of the box to help her have a successful show.

At Backdrops Beautiful we value our customers and we will do everything we can to deliver on our product.  We will go up and beyond to earn your continued business to ensure a long-term successful partnership.

Here’s a testimonial from our valued customer Michele Rubino:

Dear Backdrop Beautiful,

I just wanted to write and let you know how pleased I am with not only your product but your amazing customer service as well! When there was a major snafu with one of our drops (no fault of your company), Backdrops Beautiful FLEW a backdrop to us on a commercial airline so we would have it for our production of “Cinderella”. Your backdrops were indeed beautiful and so was the service! Everyone there was friendly and helpful! We will be returning for our next big production for sure! Thank you for making “Cinderella” a truly enchanted experience!

Michele Rubino – Executive Director | Ahwatukee Children’s Theatre

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