Frequently Asked Questions - FAQ's
Q: What is muslin?
A:"Muslin is a type of finely-woven cotton fabric, most typically a closely-woven unbleached or white cloth, produced from corded cotton yarn."
Q: What are your rental rates?
A:Rental prices are based on the size of the backdrop. Prices range from $99 to $750 based on sizes: 10'X08' - 50'X25'.
Q: What are your custom rental rates?
A: Custom Rental prices are based on the detail required and the size of the backdrop. Prices range from $660 to $1,770 based on sizes: 10'X08' - 50'X22' Prices are determined by the detail and the size of the backdrop.
Q: What are your purchase rates?
A: Purchase prices range from $1,360 to $5,760 based on sizes: 10'X08' - 50'X22' Prices are determined by the detail and the size of the backdrop – if you require a different size, please contact us so that we can accurately quote you.
Q: Why should I use a backdrop?
A: A backdrop can enhance your event décor, pull your theme together and provide a visual impact making your event truly extraordinary and unforgettable. Backdrops can replace the expense of multiple props since it encompasses the essence of your theme.
Q: What services do you offer?
A:We provide hand painted and airbrushed backdrops for rent and for purchase. You may choose one of our existing designs or have a custom backdrop designed for either rental or purchase. In addition, we print backdrops (your designs or logos) digitally on both vinyl or cloth.
Q: Should I rent or purchase a backdrop?
A: One of our customer service specialists will be able to assist you on making this determination. Length of rental, budget, and the number of times you plan on using the backdrop all factor in your cost.
Q: How many days constitute a weekly rental?***
A: We will guarantee that you receive your order on Tuesday and you must ship it back on Monday OR a five day rental - if you have any other request please contact us.
***We understand the pressures of the industry and the importance of receiving a backdrop on time, therefore we always prefer to ship earlier – you will not be charged additional fees for receiving a backdrop early.
Q: Do your backdrops come in different sizes?
A: Yes, we can custom design any backdrop size to as per your requirements, however our standard sizing is: 10'x08', 10'x10', 15'x10', 20'x10', 25'x10', 20'x20', 40'x10', 30'x15', 30'x20', 40'x20', 50'x20', 50'x22' and 50'x25'. However, we can custom design any backdrop size to fit your event. Please call us for a quote.
Q: How are your backdrops painted?
A:Our backdrops are hand-painted and airbrushed by our talented artists using the air brush technique.
Q: What type of material do you utilize for your backdrops?
A: Our backdrops are painted on lightweight cotton muslin fabric.
Q: Are your backdrops fire-retardant?
A: Yes, all our painted backdrops are fire retardant tested and certified. Fire Retardant Certificates are available upon request.
Q: Do you offer custom rentals?
A: Yes, as long as we determine that we can rent out the backdrop again and your design does not require company logos we can create any custom design at an affordable rental rate.
Q: Do you provide installation and hardware for your hand painted backdrops?
A:No, we do not provide installation or hardware for our backdrops. However, we work closely with several companies throughout the country and will provide you with their contact information upon request.
Q: How do I hang my backdrop?
A: This depends on the size of the backdrop. For backdrops exceeding 10’ high we advise you hire an installation company. If the backdrop is 10' high, it is easier to manage and can easily be hung using the ties we provide together with the grommets on the backdrop or you may use rubber tipped clamps. We do NOT allow our backdrops to be used outdoors or where they could be exposed to the elements. Water and moisture will react with the fire retardant chemical and ruin the backdrop. However, backdrops hung inside a tent are acceptable as long as they are kept off the grass or wet surface. In addition, venues with open-air stages are also suitable if the backdrop is protected by an awning. For detailed care and handling of our backdrops click here.
Q: What can I do if I need your backdrop for an extra day?
A:Please call us immediately. We need to check availability to make sure another client is not expecting the backdrop.
Q: How do I return your backdrops?
A: Save all shipping materials that are included in your backdrop shipment. Remove old shipping labels from the box. The backdrop must be returned on the date as per the Confirmation Invoice. It is your responsibility to call the shipping courier the day before to schedule the pickup. Keep the pickup number they give you! Use the return shipping label that can be found on the box in a yellow pouch or it may haven emailed to you. This will ensure the timely return of our backdrops.
Q: What happens if I damage the backdrop prior to my actual event?
A: Depending on how severe the damage is you might be able to do a temporaryfix in time for your production. We recommend only using gaffers tape; its quality allows easy removal without leaving residue. Tape should never be used on the painted side of the backdrop, it will cause further damage.
Q: What is the cost of shipping?
A: Shipping costs are dependent on the weight and size of each backdrop, as well as the destination. Click here for our shipping estimator chart.
Q: What are your shipping terms?
A: We reserve the right to choose the shipping company best suited to deliver the backdrops in a timely manner, directly to your door. Shipping costs are based on the size and the weight of the backdrops. We make every attempt to deliver your order to you early. Inaccurate addresses may delay the timely delivery and we will not be held responsible if your backdrop is not received on time – and no refunds will be issued. Verify the shipping address on your invoice. Residential addresses require a signature for the delivery of the backdrop.
If you’ve searched our FAQ’s and haven’t found the answer to your question, please feel free to contact us. We’re standing by to assist, Backdrops Beautiful 858-300-2100.
